/* Global Reset and Utility Classes */
:root {
    --primary: #3b82f6;
    --primary-hover: #2563eb;
    --text-main: #1e293b;
    --text-muted: #64748b;
    --bg-main: #f8fafc;
    --bg-card: #ffffff;
    --border: #e2e8f0;
    --success: #10b981;
    --success: #10b981;
    --warning: #f59e0b;
    --danger: #ef4444;
    --bg-hover: rgba(59, 130, 246, 0.05);
    --ticket-message-customer-bg: #ffffff;
    --ticket-message-customer-border: #e2e8f0;
    --ticket-message-agent-bg: #f0f9ff;
    --ticket-message-agent-border: #bae6fd;
    --ticket-message-internal-bg: #fef9c3;
    --ticket-message-internal-border: #fef08a;
    /* Added for dept list */
}

/* Dark Theme Variables */
[data-theme="dark"] {
    --bg-main: #0f172a;
    --bg-card: #1e293b;
    --text-main: #f8fafc;
    --text-muted: #94a3b8;
    --border: #334155;
    --bg-hover: #334155;
    --ticket-message-customer-bg: #111827;
    --ticket-message-customer-border: #334155;
    --ticket-message-agent-bg: #0f2238;
    --ticket-message-agent-border: #1d4f91;
    --ticket-message-internal-bg: #3f3212;
    --ticket-message-internal-border: #8b6b1f;
}

body {
    margin: 0;
    padding: 0;
    font-family: 'Inter', sans-serif;
    background-color: var(--bg-main);
    color: var(--text-main);
    display: flex;
    flex-direction: column;
    min-height: 100vh;
}

body.sidebar-open {
    overflow: hidden;
}

a {
    text-decoration: none;
    color: var(--primary);
}

a:hover {
    color: var(--primary-hover);
}

/* Base button styles */
.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 8px 16px;
    font-size: 14px;
    font-weight: 500;
    border-radius: 6px;
    border: none;
    cursor: pointer;
    transition: all 0.2s ease;
}

.btn-primary {
    background-color: var(--primary);
    color: #fff;
}

.btn-primary:hover {
    background-color: var(--primary-hover);
}

.btn-outline {
    background-color: transparent;
    border: 1px solid var(--border);
    color: var(--text-main);
}

.btn-outline:hover {
    background-color: var(--bg-main);
}

/* Topbar Header */
.topbar {
    background-color: var(--bg-card);
    border-bottom: 1px solid var(--border);
    padding: 12px 24px;
    min-height: 60px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    position: sticky;
    top: 0;
    z-index: 1200;
    box-shadow: 0 1px 2px rgba(0, 0, 0, 0.02);
}

.topbar-left,
.topbar-right {
    display: flex;
    align-items: center;
    gap: 14px;
    min-width: 0;
}

.topbar-mobile-toggle {
    display: inline-flex;
    width: 42px;
    height: 42px;
    padding: 0;
    border-radius: 10px;
}

.topbar-brand {
    font-size: 18px;
    font-weight: 600;
    color: var(--text-main);
    display: flex;
    align-items: center;
    gap: 10px;
}

.topbar-user {
    display: flex;
    align-items: center;
    gap: 15px;
    font-size: 14px;
}

.layout-wrapper {
    display: flex;
    flex: 1;
    min-height: calc(100vh - 60px);
}

.sidebar {
    width: 250px;
    background: var(--bg-card);
    border-right: 1px solid var(--border);
    padding: 20px 0;
    flex-shrink: 0;
    transition: width 0.22s ease, padding 0.22s ease, border-color 0.22s ease, opacity 0.22s ease, transform 0.22s ease;
    overflow: hidden;
}

.sidebar-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 0 18px 16px;
    border-bottom: 1px solid var(--border);
    margin-bottom: 12px;
}

.sidebar-title {
    font-size: 13px;
    font-weight: 700;
    letter-spacing: 0.08em;
    text-transform: uppercase;
    color: var(--text-muted);
}

.sidebar-close-btn {
    width: 34px;
    height: 34px;
    padding: 0;
    border-radius: 10px;
}

.sidebar-dock-btn {
    position: fixed;
    left: 16px;
    top: 88px;
    z-index: 1105;
    display: none;
    width: 42px;
    height: 42px;
    padding: 0;
    border-radius: 12px;
    box-shadow: 0 10px 24px rgba(15, 23, 42, 0.16);
}

.sidebar-quick-toggle {
    position: fixed;
    top: 50%;
    left: 266px;
    transform: translateY(-50%);
    z-index: 1104;
    min-width: 52px;
    height: 46px;
    padding: 0 14px;
    border-radius: 999px;
    gap: 10px;
    background: rgba(255, 255, 255, 0.94);
    box-shadow: 0 14px 34px rgba(15, 23, 42, 0.14);
    transition: left 0.22s ease, opacity 0.22s ease, transform 0.22s ease;
}

.sidebar-quick-toggle__label {
    font-size: 13px;
    font-weight: 600;
}

body.sidebar-collapsed .sidebar-quick-toggle {
    left: 16px;
}

body.sidebar-collapsed .sidebar-quick-toggle i {
    transform: rotate(180deg);
}

body.sidebar-collapsed .sidebar-quick-toggle__label {
    display: none;
}

body.sidebar-collapsed .sidebar {
    width: 0;
    padding: 0;
    border-right-color: transparent;
    opacity: 0;
}

body.sidebar-collapsed .sidebar * {
    pointer-events: none;
}

body.sidebar-collapsed .sidebar-dock-btn {
    display: inline-flex;
}

.sidebar-overlay {
    position: fixed;
    inset: 0;
    background: rgba(15, 23, 42, 0.45);
    opacity: 0;
    visibility: hidden;
    transition: opacity 0.2s ease, visibility 0.2s ease;
    z-index: 1100;
}

body.sidebar-open .sidebar-overlay {
    opacity: 1;
    visibility: visible;
}

.sidebar-menu {
    list-style: none;
    padding: 0;
    margin: 0;
}

.sidebar-menu li a {
    display: flex;
    align-items: center;
    padding: 12px 24px;
    color: var(--text-muted);
    font-weight: 500;
    transition: all 0.2s;
}

.sidebar-menu li a:hover,
.sidebar-menu li a.active {
    color: var(--primary);
    background-color: var(--bg-hover);
    border-right: 3px solid var(--primary);
}

.main-content {
    flex: 1;
    padding: 30px;
    overflow-y: auto;
    min-width: 0;
}

/* Card layout for content */
.card {
    background: var(--bg-card);
    border-radius: 12px;
    box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.05), 0 2px 4px -1px rgba(0, 0, 0, 0.03);
    border: 1px solid var(--border);
    margin-bottom: 24px;
    overflow: hidden;
}

.card-header {
    padding: 16px 24px;
    border-bottom: 1px solid var(--border);
    display: flex;
    align-items: center;
    justify-content: space-between;
    background-color: var(--bg-hover);
}

.card-header h2 {
    margin: 0;
    font-size: 16px;
    font-weight: 600;
}

.card-body {
    padding: 24px;
}

/* Utilities for truncating long text */
.truncate-text {
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    display: block;
    max-width: 400px;
    /* Adjust according to layout */
}

.page-header,
.page-toolbar,
.action-row,
.settings-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    flex-wrap: wrap;
}

.page-grid-2 {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 24px;
}

.page-grid-3 {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 16px;
}

.metric-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(170px, 1fr));
    gap: 16px;
}

.stack-list {
    display: grid;
    gap: 12px;
}

.table-scroll {
    overflow-x: auto;
    width: 100%;
    -webkit-overflow-scrolling: touch;
}

.table-scroll table {
    min-width: 720px;
}

.form-grid-2 {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 12px;
}

.ticket-layout {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(320px, 390px);
    gap: 24px;
    align-items: start;
}

.ticket-thread {
    position: relative;
    padding-left: 20px;
    border-left: 2px solid var(--border);
    margin-left: 20px;
    margin-top: 10px;
    min-width: 0;
}

.ticket-sidebar {
    min-width: 0;
    width: 100%;
    max-width: 390px;
}

.ticket-meta {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
}

.responsive-card-actions {
    display: flex;
    align-items: center;
    justify-content: flex-end;
    gap: 8px;
    flex-wrap: wrap;
}

.status-card {
    padding: 20px;
}

.supporto-rte-source {
    display: none !important;
    position: absolute !important;
    left: -9999px !important;
    top: auto !important;
    width: 1px !important;
    height: 1px !important;
    opacity: 0 !important;
    pointer-events: none !important;
}

.supporto-rte {
    border: 1px solid var(--border);
    border-radius: 10px;
    background: var(--bg-main);
    overflow: hidden;
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.02);
}

.supporto-rte.is-focused {
    border-color: rgba(59, 130, 246, 0.45);
    box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.12), inset 0 1px 0 rgba(255, 255, 255, 0.02);
}

.supporto-rte-toolbar {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    padding: 10px 12px;
    border-bottom: 1px solid var(--border);
    background: rgba(15, 23, 42, 0.03);
}

.supporto-rte-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 34px;
    height: 34px;
    border: 1px solid var(--border);
    border-radius: 8px;
    background: var(--bg-main);
    color: var(--text-main);
    cursor: pointer;
    transition: background 0.15s ease, border-color 0.15s ease, color 0.15s ease;
}

.supporto-rte-btn:hover,
.supporto-rte-btn:focus {
    background: rgba(59, 130, 246, 0.08);
    border-color: rgba(59, 130, 246, 0.35);
    color: var(--primary);
    outline: none;
}

.supporto-rte-btn.is-active {
    background: rgba(59, 130, 246, 0.12);
    border-color: rgba(59, 130, 246, 0.4);
    color: var(--primary);
}

.supporto-rte-editor {
    padding: 14px;
    min-height: 220px;
    color: var(--text-main);
    line-height: 1.68;
    font-size: 15px;
    outline: none;
    background: var(--bg-main);
    overflow-wrap: break-word;
    white-space: normal;
}

.supporto-rte-editor .ProseMirror {
    min-height: inherit;
    outline: none;
}

.supporto-rte-editor .ProseMirror.is-editor-empty:first-child::before {
    content: attr(data-placeholder);
    color: var(--text-muted);
    float: left;
    height: 0;
    pointer-events: none;
}

.supporto-rte-editor p {
    margin: 0 0 12px;
}

.supporto-rte-editor p:last-child,
.supporto-rte-editor ul:last-child,
.supporto-rte-editor ol:last-child,
.supporto-rte-editor blockquote:last-child {
    margin-bottom: 0;
}

.supporto-rte-editor ul,
.supporto-rte-editor ol {
    margin: 0 0 12px 20px;
    padding: 0;
}

.supporto-rte-editor li {
    margin-bottom: 6px;
}

.supporto-rte-editor blockquote {
    margin: 0 0 12px;
    padding-left: 14px;
    border-left: 3px solid var(--border);
    color: var(--text-muted);
}

.supporto-rte-editor a {
    color: var(--primary);
    text-decoration: underline;
}

@media (max-width: 1180px) {
    .page-grid-3 {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 992px) {
    .topbar {
        padding: 12px 18px;
    }

    .topbar-left,
    .topbar-right {
        flex-wrap: wrap;
    }

    .sidebar {
        position: fixed;
        top: 0;
        left: 0;
        bottom: 0;
        transform: translateX(-100%);
        transition: transform 0.2s ease;
        z-index: 1201;
        width: min(82vw, 290px);
        box-shadow: 0 18px 60px rgba(15, 23, 42, 0.25);
        overflow-y: auto;
        padding: 20px 0;
        border-right: 1px solid var(--border);
        opacity: 1;
    }

    body.sidebar-open .sidebar {
        transform: translateX(0);
    }

    body.sidebar-collapsed .sidebar {
        width: min(82vw, 290px);
        padding: 20px 0;
        border-right: 1px solid var(--border);
        opacity: 1;
    }

    .sidebar-dock-btn {
        display: none !important;
    }

    .sidebar-quick-toggle {
        display: none;
    }

    .main-content {
        padding: 22px 18px 28px;
    }

    .page-grid-2,
    .ticket-layout {
        grid-template-columns: 1fr;
    }

    .ticket-sidebar {
        order: 2;
    }
}

@media (max-width: 768px) {
    .topbar {
        align-items: flex-start;
    }

    .topbar-left,
    .topbar-right {
        width: 100%;
    }

    .topbar-search {
        width: 100%;
        margin-left: 0;
        order: 3;
    }

    .topbar-search input {
        width: 100%;
    }

    .topbar-user {
        gap: 8px;
        flex-wrap: wrap;
        justify-content: flex-start;
    }

    .page-header,
    .page-toolbar,
    .action-row,
    .settings-header {
        align-items: stretch;
    }

    .main-content {
        padding: 18px 14px 24px;
    }

    .card-header,
    .card-body {
        padding-left: 16px;
        padding-right: 16px;
    }

    .card-header {
        flex-direction: column;
        align-items: flex-start;
    }

    .form-grid-2,
    .page-grid-2,
    .page-grid-3 {
        grid-template-columns: 1fr;
    }

    .ticket-thread {
        margin-left: 0;
        padding-left: 12px;
    }

    .ticket-meta,
    .responsive-card-actions {
        justify-content: flex-start;
    }

    .table-scroll table {
        min-width: 640px;
    }
}